Business Process (Re-) Engineering Using Joint Application Development JAD) Facilitated Sessions with In-Session Documentation

Hathaway & Associates, Inc. is a Florida-based training and consulting firm

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	Business Process Improvement JAD Sessions

People Involved
Technical Components
Typical Activities
Potential Deliverables

Our Promise:

Technology independent process development
Resource-centric workflow optimization
Information-based process design validation
Business problem analysis and requirements definition

Benefits:


	Business process engineering is a possible response to the changes that organizations undergo over time. Often, the business processes that optimally supported the business in the past fail to meet current business needs. The deliverables of the session define processes you need to perform (workflow), the needs of each process (data, resources and quality metrics) and the results of performing the process (deliverables).

Document and resolve key business issues and questions
Recognize and resolve cross-functional communications break-downs
Realize interfaces the business processes have with each other
Create clear and fully-defined business processes quickly
Apply state-of-the-art process improvement models to your business
Break initiatives down into individual projects based on interactions
Identify and prioritize information technology enabler projects



		Business Process Owners, Business Managers, End Users
		Business Analysts, Workflow Specialists, Information Technology Specialists
		Information Technology Managers, Data Administrators, System Designers, Auditors, Security, Standard Representatives, Vendors, Quality Assurance, Contingency Planners, Production Planners, Human Resource Representatives, Trainers
		We offer experienced JAD facilitation teams (session leader and session analyst) with proven track records who work virtually or at your site to deliver the best possible result.


		- Organizational mission, goals and objective statements - Scope - Known problems list - Improvement suggestions
		Risk Assessment, Business Process Modeling, Workflow Diagramming, Prioritization, Problem Definition, Problem / Symptom Reduction, Enterprise Modeling, Affinity Analysis, Interviewing Techniques, Project Scoping Techniques, Cost/Benefit Analysis, Requirements Definition
		Diagramming tools, Spreadsheets, Word processors, Upper CASE, Data dictionary

All of the following business system analysis activities and deliverables can also be supported via e-mentoring


	Each session is unique. We create the actual session agenda together with you based on your business needs. The selection of the deliverables is a pre-session activity.

	Assess and revise business goals and strategies
	Create high-level process model of business
	Identify environmental and social dependencies
	Prioritize business functions based on mission
	Overlay organizational chart on process model
	Define process and interface ownership
	List all internal and external interfaces
	Develop workflow diagrams
	Design quality measurement criteria
	Agree on testing, training and change management plans
	Define business problems and opportunities
	Create high-level data model of major business entities
	Level process models
	Evaluate impact of emerging technologies
	Evaluate potential project scopes
	Define first-cut project scopes and initial estimates
	Scope project
	Expand process model
	Collect, analyze and document problem statements
	Determine problem causes based on process models
	Define benefits of solving problems
	Define project objective
	Generate new system requirements
	Create problem statement/requirement statement matrix
	Evaluate existing system for "Quick Fixes"
	Evaluate organizational standards and guidelines




	Scope statements and diagrams clearly delineate the business areas to be engineered. Critical success factors identify information needs and systems that are critical for business continuity. Implementation plan and schedule with situations and dates when components or levels of the engineered process will be implemented. High-level process models process models show business functions performed by organizational units and the internal and external information flows they produce and need. Business function/system matrixes relate applications or automated functions to business functions. Workflow diagrams indicate how business operations will be performed (I.e., manual procedure, transfer of responsibilities, etc.). List of assumptions that define the baseline against which each deliverable was established. If the baseline is changed, the validity of the other deliverables is at best questionable. Post-session task assignments define the actions that individuals have to do to clarify open questions or resolve open issues. Problem/opportunity statements define what the organization has to address. Business rules document organizational decisions and directives. A synopsis contains a short overview of the results of the entire session for the management review The project objective relates this project to strategic corporate goals. Validated and prioritized business requirements break down into functional, performance, constraining, informational and subjective requirements. Open issues are unanswered questions and issues that must be resolved before continuing with the project.

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