To better serve you,
we have more offerings in

Training, Products, Services, SDLC

Improving your Communicating Skills

For the
Novice Business System Analyst


		The books listed below are available at our Business Analysis Bookstore
	Say it with Presentations: How to Design and Deliver Successful Business Presentations , McGraw Hill, December, 1999 by Gene Zelany
	Learning from the Links: Mastering Management Using Lessons from Golf , Free Press, June 2002 by David K. Hurst
	7 Steps to Emotional Intelligence , Crown House Publishing, March 2001 by Patrick E. Merlevede MSc, Denis Bridoux, Rudy Vandamme


	The following training offers can be delivered at your site, as a public seminar or via e-mentoring directly to your desk.

	Coordinating The Project
	Modeling the Business Perspective
	Defining Business Problems
	Defining Business Problems

For the
Experienced Business System Analyst


		The books listed below are available at our Business Analysis Bookstore
	Handbook of Team Design : A Practitioner's Guide to Team Systems Development , McGraw Hill Text, July 1997 by Peter H. Jones
	Business at the Speed of Thought : Using a Digital Nervous System , Warner Books, May 2000 by Bill Gates
	Facilitation Skills : Helping Groups Make Decisions : Simple Steps to Help Groups & Teams Focus on the Issue and Build Agreement on Solutions , Deep Space Technology Co, August 1998 by Gregory B. Putz


	The following training offers can be delivered at your site, as a public seminar or via e-mentoring directly to your desk.

	Problem and Opportunity Definition
	Understanding (Using) the Business Processes
	Use Cases from a Business Perspective

For the
Expert Business System Analyst


		The books listed below are available at our Business Analysis Bookstore
	Tips for Teams : A Ready Reference for Solving Common Team Problems , McGraw Hill, September 1994 by Kimball Fisher, Steven Rayner, William Belgard
	On Track- Taking Meetings From Good to Great , McGraw Hill, December, 2001 by Leslie Bendaly
	Retreats that Work: Designing and Conducting Effective Offsites for Groups and Organizations , Jossey-Bass Publishers, October, 2002 by Sheila Campbell, Merianne Liteman, Steve Sugar


	The following training offers can be delivered at your site, as a public seminar or via e-mentoring directly to your desk.

	Understanding (Using) the Business Data
	Modeling Business Requirements with the UML
	Effective Information Gathering

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