Business Process Modeling Using Joint Application Development JAD) Facilitated Sessions with In-Session Documentation

Hathaway & Associates, Inc. is a Florida-based training and consulting firm

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	Process and Workflow Modeling JAD Sessions

People Involved
Technical Components
Typical Activities
Potential Deliverables

Our Promise:

System-focused data flow diagrams
Use case identification and analysis
Technology focused change management
Physical data models as a basis for workflow design

Benefits:


	A process model is a picture of how information technology supports the various activities within your organization. It serves to define scope, validate requirements, evaluate Quick Fixes, and maintain continuity of development across multiple projects. Because it is a picture instead of words, you can recognize dimensions of the system that are not otherwise visible.

Trace business process flow across system boundaries
Create system level data flow diagrams and data models
Perform an impact analysis of proposed changes
Generate ownership of the process models
Establish a baseline of how things work today
Maintain an on-going application portfolio
Assess effectiveness of ongoing initiatives and projects



		Business Process Owners, Operation Managers, Client Representatives, Business Analysts, Business Managers, End Users
		Data Administrators, System Analysts, System Designers
		Project Leaders, Auditors, Security, Standards, Vendors, Quality Assurance, Contingency Planners, Production Planners, Information Technology Specialists, Human Resource Representatives, Trainers
		We offer experienced JAD facilitation teams (session leader and session analyst) with proven track records who work virtually or at your site to deliver the best possible result.


		- Organizational chart - Project scope and objective - Data models - Requirements documents - System documentation - Policy and procedure manuals
		Data Flow Diagramming, Workflow Diagramming, System Usage Matrixes, Prioritization, Breakout Sessions, Problem Definition, Problem / Symptom Reduction, Enterprise Modeling, Interviewing Techniques, Scoping Techniques, Cost/Benefit Analysis, Use Case Analysis, Object Modeling
		Diagramming tools, Spreadsheets, Word processors, Upper CASE

All of the following business system analysis activities and deliverables can also be supported via e-mentoring


	Each session is unique. We create the actual session agenda together with you based on your business needs. The selection of the deliverables is a pre-session activity.

	Create high-level process model of the business area
	Identify mission critical application functions
	Overlay organizational chart on the process model
	Define process and interface ownership
	List all internal and external interfaces
	Revisit open issue, assumption and question lists
	Assign post-session tasks and schedule post-session meeting
	Define business problems and opportunities
	Level process models
	Evaluate impact of emerging technologies
	Prioritize strategic projects
	Create high-level existing system process model
	Collect, analyze and document known system problems
	Determine problem causes based on process models
	Define benefits of solving problems
	Define project objective
	Evaluate existing system for "Quick Fixes"
	Create function statements for identified processes
	Populate data stores with required data elements
	Define functional control data
	Evaluate organizational standards and guidelines
	Identify system-level control functions and data
	Evaluate potential project scopes
	Define first-cut project scopes and initial estimates




	Scope statements and diagrams clearly delineate the business areas to be analyzed. High-level process models show business functions performed by organizational units and the internal and external information flows they produce and need. Business function/system matrixes relate applications or automated functions to business functions. Workflow diagrams indicate how complex manual procedures need to operate to accomplish defined goals. List of assumptions that define the baseline against which each deliverable was established. If the baseline is changed, the validity of the other deliverables is at best questionable. Post-session task assignments define the actions that individuals have to do to clarify open questions or resolve open issues. Problem/opportunity statements define what the organization has to address. Critical success factors identify information needs and systems that are critical for organizational success. Strategic systems visions select information systems within the organization that provide or enhance a competitive advantage. A synopsis contains a short overview of the results of the entire session for the management review The project objective relates this project to strategic corporate goals. Cross-references relate problems to symptoms. Current system process models are overlaid with problem statements and project scope. Quick Fixes are recommended short term, stopgap solutions based on the evaluation of the existing situation. Open issues are unanswered questions and issues that must be resolved before continuing with the project.

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